Case Study: Taskable achieves stronger user engagement and feedback-driven growth with Acute

How Taskable fuels growth by focusing on user feedback and building a loyal userbase, all while in Beta

Taskable, a B2C company that helps users consolidate work tools, sought to capture user feedback effectively during its beta phase. Their challenge was a lack of user engagement with previous tools like Canny and Trello due to the high friction involved in submitting suggestions, even though users were providing plenty of feedback through other channels.

The company implemented Acute because its Intercom widget allowed users to submit feedback without creating a separate account, drastically reducing friction. This solution resulted in immediate user engagement from day one, with users actively submitting and upvoting feature requests. Acute helped Taskable improve its product, boost user engagement through update notifications, and aid user acquisition by providing a public roadmap.

Taskable

Matthew Johnson

Co-founder