Case Study: New England Tile achieves better customer service and cost savings with Acumatica

Tile and stone importer/ seller switches to Acumatica, improves customer service efficiency

New England Tile, a Fairfield, CT tile and stone importer/retailer founded in 1995 with over 8,000 products and a small sales, accounting and warehouse team, was running a legacy server-based Everest ERP for 14 years. The aging server and high upgrade costs, plus worries about downtime and limited support, created inefficiencies in order handling, inventory searches and customer communications.

In April 2013 the company moved to Acumatica’s cloud ERP (Distribution and Financial Management), eliminating server reliance and saving roughly $500/month (and avoiding a $7,000 server expense). The switch delivered faster, team-wide access to orders, an intuitive inventory browser, quick driver mapping, one-click emailing from sales forms, customizable reports and quicker onboarding — all improving customer service efficiency and productivity.

New England Tile

Pat Mobilio

Owner