Case Study: Smartnumbers achieves 80% IT cost reduction, streamlined operations, and international scalability with Acumatica

Software Company Smartnumbers Streamlines Operations and Scales Internationally with Acumatica Cloud ERP

Smartnumbers, a London-based SaaS provider of telecom fraud prevention and caller authentication for contact centers, was hampered by 12 disconnected on‑premises systems that made reporting slow, month‑end close lengthy (7–10 days), and data visibility limited to a few people. Manual reconciliations, fragile billing processes, and siloed applications prevented timely decision‑making and constrained the company’s ability to scale.

Working with partner Tascoli, Smartnumbers implemented Acumatica Cloud ERP in a modular rollout (about 12 weeks). The cloud platform unified finance, CRM, billing and contracts, provided real‑time analytics and open APIs, and supported unlimited users and multicurrency. Results included an 80% cut in IT operating costs, up to 90% faster processing for some tasks, month‑end close reduced to one day, a “golden thread” of accurate data across the business, and the agility to expand into North America and Asia.

Smartnumbers

Chris Drake

Chief Operating Officer