Case Study: Security Solutions achieves real-time visibility and connected, streamlined operations with Acumatica

Security Firm Gains Real-Time Data and Connected Business with Acumatica

Security Solutions NW, a 100-year-old Bellingham, WA security company that expanded from locksmithing into digital security, surveillance and fire alarm services, outgrew its legacy financial system as sales and headcount doubled. The former HVAC-focused software (Total Office Manager) lacked financial controls, CRM, contract and project tracking, and inventory management for ~7,000 SKUs, forcing manual spreadsheets, handwritten timesheets, and frequent inventory write-offs of $10,000–$15,000 a year.

SSNW implemented Acumatica Field Service Edition — a connected cloud ERP with advanced financials, CRM, inventory control, project accounting and mobile access — to replace fragmented tools and manual processes. The change delivered real-time dashboards, mobile timecards for technicians, faster invoicing, improved contract and case management, eliminated most inventory tracking errors (cutting the $10K–$15K write-offs), removed duplicate data entry, and provided scalable, consumption-based licensing to support continued growth.

Security Solutions

Jamie Vos

Owner