Case Study: POLYWOOD achieves streamlined, scalable operations with Acumatica

Recycled Plastic Furniture Maker POLYWOOD Streamlines Operations with Acumatica ERP, Fueling Rapid Growth

POLYWOOD, a manufacturer of sustainable outdoor furniture made from recycled plastics, experienced rapid growth—doubling capacity with more than $100M in investment and expanding to two large facilities—only to have the pandemic-driven 10x surge in transactions expose severe back-office weaknesses. The company relied on a legacy ERP for finance plus paper-based and cobbled-together apps (including a siloed custom MES), causing order, inventory and shipping errors, manual workarounds, system crashes and excessive staffing during peak season.

POLYWOOD deployed Acumatica Enterprise Manufacturing Edition and integrated third-party apps (Magento, ShipHawk, Avalara, etc.), connecting its MES via open APIs to create a single system of record. The new platform delivered real-time visibility, eliminated batch processing and manual shipping support, sped month-end close by three days, automated order and shipping workflows, improved shipping times and customer satisfaction, and scaled without per-seat licensing as the business continues to grow.

Polywood

Sean Valencourt

Executive Vice President of Information Systems