Case Study: Industrial Specialty Services achieves operational launch in 6 months with Acumatica Cloud ERP

Oil and Gas Startup ISS Operational in 6 Months with Acumatica Cloud ERP

Industrial Specialty Services (ISS) is an oil-and-gas technical services company carved out by a private equity group on January 31, 2020. CEO James Craig was tasked with standing up the new company—hiring a management team, supporting 200+ employees across six locations and delivering $40M in annual revenue—within a six-month window while contending with the COVID-19 pandemic, a collapse in oil prices and Hurricane Hanna. The challenge was to rapidly build a secure, scalable back office, network infrastructure and enterprise systems from scratch.

ISS partnered with BDO Digital and NexTec to deploy a cloud-first Acumatica ERP alongside Microsoft 365/Teams, with BDO providing IT managed services, vendor negotiations and hardware provisioning. The team implemented the solution in six months, delivering centralized, real-time visibility, automated end-to-end processes and improved billing — including posting two months of AR in the first month — while reducing IT infrastructure and staffing costs. The result was lower total cost of ownership, high ROI, an IT run-rate below 1% of revenue, and a scalable platform positioned to support aggressive growth.

Industrial Specialty Services

James Craig

Chief Executive Officer