Case Study: Hasil Karya streamlines field service and boosts customer satisfaction with Acumatica

Hasil Karya Improves Field Service and Reputation with Acumatica

Hasil Karya Sdn Bhd, a Balakong, Malaysia–based distributor and service provider for over 100 types of machinery with about 50 employees, struggled with an expensive, on‑premises ERP that lacked mobile and field‑service functionality, scalability, and integration. Manual scheduling, paper forms, disconnected sales and purchasing processes, poor inventory visibility, and a failed custom app left field engineers and office teams inefficient and customers uninformed.

Partnering with Awansoft, Hasil Karya deployed cloud‑based Acumatica (Advanced Distribution with Field Service) in seven months, gaining mobile access, native CRM, real‑time reporting, digital scheduling, inventory and order management, and third‑party integrations like AcuContainer. The result: streamlined quote‑to‑cash and field workflows, on‑the‑spot quoting, fewer calls and paper processes, better inventory control, timelier commissions, improved customer satisfaction, and measurable increases in productivity, revenue, and profitability.

Hasil Karya

Robert Tee

General Manager