Case Study: New York State Office for People with Developmental Disabilities (OPWDD) saves weeks of processing time and strengthens financial accountability with Acumatica

Acumatica saves large state agency “weeks” of time with integrated system

The New York State Office for People with Developmental Disabilities (OPWDD), a state agency headquartered in Albany with 12 additional locations, manages finances for more than 128,000 individuals. After 30 years on a stand‑alone, character‑based system ("Client Cash") that required manual, paper‑heavy processes and lacked communication between sites, OPWDD needed a secure, integrated solution that could handle ledgers, check‑writing, multi‑level security, and statewide access.

OPWDD implemented Acumatica (Financial Management, Distribution, and Project Accounting) on‑premises in 2015, using its customizable, web‑based platform and unlimited‑user licensing to connect offices and streamline workflows. The result: improved transparency, accountability, and multi‑level security, with time savings measured in days and weeks (and in some cases months) — for example, client moves that once took about two months now complete the same day — plus real‑time tracking, faster payment processing, and strong stakeholder satisfaction.

OPWDD

Wayne Wylie

Senior Business Analyst