Case Study: Sciessent achieves improved customer and vendor connections and 24/7 mobile access with Acumatica

Acumatica improves global company’s connections with staff and customers

Sciessent, a Massachusetts‑headquartered maker of anti‑microbial, anti‑odor and water‑repellent treatments with about 50 employees and a branch in Taiwan, needed to replace its aging Sage MAS 500 system as vendor support ended. The company faced slow, clunky VPN access and wanted better mobility for traveling sales reps plus improved customer and vendor communications and overall productivity.

Sciessent implemented Acumatica Financial, Distribution and Customer Management along with JAAS Advanced Manufacturing (JAMS), moving to a cloud‑based platform with a mobile app. The change delivered 24/7 access, automated order acknowledgments and invoices that improved customer and vendor connections, a more user‑friendly interface, faster warehouse transfers and fewer processing steps—saving time for finance and field staff.

Sciessent

Jennifer Moore

Vice President of Finance