Case Study: Brightline streamlines virtual care scheduling with Acuity Scheduling

How Acuity Scheduling Helped Brightline Get Organized

Brightline, a company that provides virtual behavioral and mental health care for children and teens across the US, needed a scheduling platform that could support a fully online service. In early 2020, the company was building its platform quickly and needed families to schedule and modify appointments easily while also meeting HIPAA requirements and matching patients with the right appointment types.

Brightline chose Acuity Scheduling Enterprise because it fit its existing tech stack, offered clear API documentation, and did not require Brightline to build scheduling in-house. With Acuity Scheduling, Brightline launched in twelve weeks, configured webinar events without touching its codebase, and used automatic appointment reminders, separate appointment types, and support from a dedicated account manager to keep scheduling organized and avoid double bookings.

Brightline

Jonathan Simon

Chief Technology Officer