Case Study: Salvagnini reduces technical support time with Acty remote support

Salvagnini Innovates With Remote Technical Support

Salvagnini, a world leader in sheet metal working machine tools, faced challenges in shifting to proactive maintenance and providing efficient, cost-effective technical support to its global customer base. To enhance its service processes, the company sought an agile remote support solution and turned to Acty for its augmented reality technology.

By implementing Acty's solution, Salvagnini connected its technicians with customers and colleagues worldwide for remote support. The vendor's technology delivered immediate results, including a reduction in telephone support intervention times by more than 50%. This led to shorter resolution times, increased productivity, and a decrease in the overall cost of service and support.

Salvagnini

Mauro Maranzan

Service Manager