Case Study: United Installers Plumbing achieves 20% productivity gain and faster dispatch with Actsoft Encore

United Installers Plumbing - Customer Case Study

United Installers Plumbing, a family-owned plumbing company in Douglasville, Georgia, struggled with a logistical nightmare: no fleet tracking, little dispatcher visibility into driver locations or commute times, and inconsistent workflows that hurt customer service. To solve this, they turned to Actsoft and implemented the Encore solution to gain real-time GPS visibility and improve dispatching.

Actsoft installed Encore on mobile devices to enable GPS tracking, field data collection, dispatching, geofences, landmarks, and automated arrival/departure alerts. The result: dispatchers can balance workloads and see order statuses at a glance, drivers reach customers faster, and accountability and efficiency improved—producing a reported 20% increase in productivity, higher profits, and better customer satisfaction.

United Installers Plumbing

Josh Reynalds

General Manager