Case Study: United Building Maintenance achieves faster reporting and field accountability with Actsoft

United Building Maintenance - Customer Case Study

United Building Maintenance, a long-standing commercial janitorial and facilities service provider, was receiving sporadic client complaints about service quality (e.g., missed window cleanings, floor scuffs) but had no reliable way to measure or document work performed. To solve this, they turned to Actsoft and implemented Comet Tracker together with Advanced Wireless Forms on Samsung Galaxy Tablets.

Actsoft’s Professional Services team built custom digital forms and reports, enabling time-stamped GPS locations, instant submission, and centralized data review. The change cut form completion from as much as an hour to just a few minutes, provided verifiable hours and locations for accountability, and delivered business-intelligence reports the president can review in about five minutes—saving hours each day and allowing United Building Maintenance to spot and fix issues before customers do.

United Building Maintenance

Eliza Wilson

Capital Asset Manager