Case Study: Leading Shipping Company achieves faster deliveries and reduced damaged-goods claims with Actsoft TeamWherx

This shipping company focuses on unique, hardto-handle shipments, serving customers in manufacturing, distribution, and governement agencies

Leading Shipping Company, a specialist in hard-to-handle shipments for manufacturing, distribution, and government customers, faced growing communication and data-retrieval problems as regional management and field staff were spread across North America. They turned to Actsoft and its TeamWherx™ mobile resource management solution to locate field staff, collect accurate data, boost productivity, and improve communications.

Actsoft implemented TeamWherx™ with Wireless Forms, GPS Tracking, barcode scanning, and image/signature capture, giving the operations team complete visibility and automatic route updates at clock-in. The solution streamlined delivery and field invoicing, reduced processing times, enabled accurate digital purchase orders, allowed more daily deliveries, and—thanks to image and signature evidence—saved the company thousands of dollars in damaged-goods claims.