Case Study: Sylacauga Utilities Board gains 20% efficiency and cuts paperwork with Actsoft's Comet Tracker

Sylacauga Utilities Board - Customer Case Study

Sylacauga Utilities Board, a utilities provider serving more than 12,000 customers in Sylacauga, Alabama, faced slow, paper-heavy operations: technicians filled out paper forms in the field, paperwork was frequently lost, data entry was inefficient, and dispatchers lacked visibility into technician locations. To address these issues, SUB turned to Actsoft and its Comet Tracker with Advanced Wireless Forms.

Actsoft implemented Comet Tracker and Advanced Wireless Forms to send electronic work orders, capture customer signatures and photos in the field, and provide real-time technician location and status. The solution consolidated five paper documents into digital forms, sped up data entry, simplified dispatching, reduced customer office visits and complaints, and boosted overall efficiency by at least 20 percent for SUB.

Sylacauga Utilities Board

Reay Culp

IT Administrator