Case Study: Leading Utility Company cuts $1,000/month and boosts fleet visibility and dispatch efficiency with Actsoft TeamWherx™

Servicing multiple municipalities, this ulility company provides electric, gas, water, and waste-water services for both residential and commercial customers

Leading Ulility Company, a multi-county utility service providing electric, gas, water, and wastewater to residential and commercial customers, faced a dispersed workforce across several towns and cities. They needed a way to track fleet vehicles, maintain visibility into employees handling varied services, ensure driver safety, and make better dispatching decisions, so they turned to Actsoft and its TeamWherx™ solution.

Actsoft implemented TeamWherx™ with GPS tracking, job dispatching, and wireless forms to give dispatchers real-time visibility into driver locations, behavior, and services rendered. The deployment reduced monthly expenses by $1,000, enabled smarter dispatching that increased daily job capacity, lowered safety and maintenance risks, provided time-stamped evidence to resolve customer disputes, and improved employee accountability.