Case Study: Security Systems and Communications Company achieves improved fleet visibility, technician accountability, faster response times, and streamlined payroll with Actsoft Mobile Workforce Plus

Security Systems and Communications Company - Customer Case Study

Security Systems and Communications Company, a field-service and electronic-engineering provider serving healthcare, education and agriculture, operated a large 24/7 fleet of technicians and installers but lacked real-time visibility and relied on 150–200 paper timesheets per pay period that were often illegible or incomplete. These issues hindered growth, accountability and fast customer response, so the company engaged Actsoft and its Mobile Workforce Plus solution.

Actsoft deployed Mobile Workforce Plus with GPS Tracking, Breadcrumb Trails, Closest-To and Mobile Timekeeping, which immediately increased employee accountability and eliminated the paper payroll process. The solution let staff visually identify the nearest technician for emergencies, reduced overlap in schedules to raise daily productivity, improved customer response times, and produced fuel savings—streamlining payroll and field operations for measurable cost and efficiency gains.