Case Study: Santo Propane achieves streamlined dispatching and increased revenue with Actsoft Encore

Santo Propane - Customer Case Study

Santo Propane is a locally owned propane delivery company serving several Texas counties that struggled with an inefficient, manual dispatching process. Customers called the office where an administrative assistant logged jobs in a spreadsheet and phoned drivers periodically, forcing weekly data entry and costing time and money. To modernize scheduling and dispatch, Santo Propane turned to Actsoft and its Encore platform with Professional Services support.

Actsoft’s Professional Services team implemented custom Wireless Forms and reports in Encore, giving real-time driver location, instant messaging and consolidated data access. As a result, Santo Propane reduced driver office time, cut phone-based relays, achieved quicker data turnaround, improved vehicle maintenance and increased field productivity—leading to measurable time and cost savings and the ability to fulfill more jobs.

Santo Propane

Shannon Stevenson

Santo Propane