Case Study: Residential HVAC Maintenance Company achieves paperless operations and faster dispatching with Actsoft

Residential HVAC Maintenance Company - Customer Case Study

Residential HVAC Maintenance Company, a growing residential HVAC-installation and -repair business that expanded into commercial and industrial services, needed to modernize operations and reduce its carbon footprint by going paperless. Paper forms were slowing expansion, creating errors and downtime, and preventing efficient management of an increasingly nationwide workforce. To address this, they turned to Actsoft and its TeamWherx™ solution, using Wireless Forms and Fleet Tracking.

Actsoft implemented TeamWherx™ Wireless Forms to replace paper workflows and added Fleet Tracking to monitor technicians in the field. The change sped data collection, eliminated handwriting errors and transfer delays, drastically reduced paper use and associated costs, and enabled 24/7 public work-order submissions so no potential jobs are missed. With accurate vehicle locations, dispatching improved by assigning work based on availability and proximity, delivering faster response times and operational efficiency for the company.