Case Study: AutoReturn cuts tow response time by over 50% with Actsoft's Comet Tracker

Reinventing the City and Municipal Towing Industry

AutoReturn, a San Francisco–based towing management company, faced long wait times, heavy paperwork, low accountability and inefficient manual dispatch processes. Seeking an affordable, non–hard-mount solution to cut response times and improve communications, AutoReturn turned to Actsoft and its Comet Tracker/mComet platform to automate dispatch and order workflows.

Actsoft implemented Comet Tracker with mComet to send dispatches to handheld devices, automate status updates, and use a “Closest-To” routing feature, eliminating manual rotation and improving transparency with police and city clients. The Actsoft solution cut average tow response time from about 27–28 minutes to 10–11 minutes (over a 50% reduction), lowered fuel costs, and strengthened client relationships through faster, more accountable service.

AutoReturn

John Pendleton

CTO