Case Study: Mercury Medical achieves improved operational efficiency and field accountability with Actsoft's Comet Tracker

Recognized for quality medical devices and consumables

Mercury Medical, a 46‑year healthcare company specializing in critical care, anesthesia and respiratory products, faced declining customer service and inefficient supply‑truck operations due to poor technician accountability and missed or late stops. They needed an easy‑to‑use GPS tracking solution that could verify employee locations, optimize delivery routes, and be rolled out quickly across their fleet — requirements that led them to Actsoft’s Comet Tracker.

Actsoft’s Comet Tracker was deployed across multiple departments, with a dedicated Actsoft project coordinator and implementation specialist smoothing training and rollout. With data secured behind Mercury Medical’s firewall, managers now pull history reports for reviews and discipline, optimize daily routes to improve fuel efficiency and time management, identify unauthorized personal detours, tighten accountability, and provide more accurate service time estimates — all of which have increased operational efficiency and customer satisfaction.

Mercury Medical

Patty Osfola

Director of Operations for Home Care