Case Study: North County Plumbing boosts dispatch efficiency and recovers stolen work truck with Actsoft Encore

North County Plumbing - Customer Case Study

North County Plumbing, a 24-year-old residential plumbing company serving Melbourne to Miami, Florida, needed to manage a dispersed fleet and provide 24-hour live response while technicians kept vehicles at home. To track who was on the clock, confirm technicians’ locations, and rapidly route help for emergency calls, North County Plumbing turned to Actsoft’s Encore GPS tracking solution.

Actsoft’s Encore gives management live vehicle locations and an at-a-glance view of which technicians are available, enabling faster dispatch to the nearest worker and smoother daily operations. The system boosted efficiency enough to add “another job or two” per day and helped recover a stolen work truck—saving the company “thousands of dollars”—while providing added fleet security and easy installation and maintenance.

North County Plumbing

Anthony Agrusa

Owner