Case Study: Non-Emergency Medical Transport Company achieves faster pickups and improved driver safety with Actsoft Mobile Workforce Plus

Non-Emergency Medical Transport Company - Customer Case Study

The Non-Emergency Medical Transport Company, which provides patient rides to and from appointments, struggled with punctuality and passenger safety: dispatchers needed a fast way to locate drivers when customers called and a way to monitor safe driving habits. To address this, they engaged Actsoft and its Mobile Workforce Plus solution.

Actsoft implemented Mobile Workforce Plus across the fleet, equipping drivers with mobile tracking devices and enabling GPS tracking, wireless forms, and on-the-fly job dispatching. As a result, staff can pull up a driver’s location while the customer is still on the phone, every trip is recorded for review, and speeding or hard‑braking events are logged—improving response times, accountability, and overall customer service.