Case Study: Neighborhood Health Care achieves faster response times and operational efficiency with Actsoft Encore

Neighborhood Health Care - Customer Case Study

Neighborhood Health Care, a Harlingen, Texas home healthcare provider serving English- and Spanish-speaking patients, was hampered by delayed field response times because staff relied on beepers and had limited visibility into routes and job locations. To solve this, Neighborhood Health Care selected Actsoft’s Encore GPS tracking solution to monitor employees and optimize delivery routes with minimal handset deployment.

Actsoft implemented Encore handset-based GPS tracking (no phone app installation required), giving supervisors a dashboard to view real-time locations, reroute the nearest caregiver, and review routes. The result was faster response times, improved staff accountability, reduced fuel and maintenance costs, less vehicle wear, and a quick return on investment for Neighborhood Health Care — outcomes that increased productivity and customer satisfaction.

Neighborhood Health Care

Steve Womack

Neighborhood Health Care