Case Study: Medical Tech Company achieves improved operational efficiency and technician accountability with Actsoft's TeamWherx

Medical Tech Company - Customer Case Study

Medical Tech Company, a firm that develops medical devices and high-tech patient care solutions, faced declining operational efficiency and unreliable field technician accountability. Missed or late stops were hurting customer service, and the company needed a GPS tracking solution that could verify employee locations while being easy to train and use. They turned to Actsoft and its TeamWherx™ product to address these concerns.

Actsoft implemented TeamWherx™ across multiple departments, delivering wireless forms, GPS tracking, and robust reporting. HR was able to train staff quickly, data remained secured behind the company firewall, and managers used history reports for annual reviews, disciplinary actions, and compensation decisions—enabling measurable improvements in time management, visibility into jobs completed, faster digital paperwork, and overall increased accountability and field productivity.