Case Study: Dent Wizard achieves 40% field workforce growth and faster job turnaround with Actsoft's Comet Tracker

Leading provider of automotive SMART (small to medium area repair techniques) reconditioning services

Dent Wizard, a leading UK provider of automotive SMART reconditioning services with nearly 200 field technicians, faced fragmented data flows, manual CRM entry, no integration between systems, poor field usability, costly upgrades for OS changes, and no back‑office reporting. They engaged Actsoft and its Comet Tracker solution to replace their inadequate mobile resource management software and centralize dispatch, data capture and reporting.

Actsoft deployed Comet Tracker integrated with Dent Wizard’s CRM to enable automated job dispatch, mobile wireless forms, photo capture, SMS customer alerts, automatic invoicing and a full audit trail, plus seamless OS updates and 24/7 support. The implementation delivered faster job turnaround, reduced operational costs, improved customer transparency and safety reporting, and helped Dent Wizard grow its field workforce by nearly 40%, while making franchise expansion and accounting integration far simpler.

Dent Wizard

Katrina Oxtoby

General Manager