Case Study: YCN Transportation, Inc. achieves improved customer satisfaction and driver management with Actsoft’s Comet Tracker

GPS Tracking Increases Customer Satisfaction and Driver Management

YCN Transportation, Inc., a Metropolitan Boston provider of door-to-door service for special needs students operating a 250-vehicle fleet, faced a 2005 mandate from the Boston Area School District to install GPS tracking so parents and school administrators could verify pick-up and drop-off times. Looking for a cost-effective, straightforward solution, YCN selected Actsoft’s Comet Tracker to meet the requirement.

Actsoft’s Comet Tracker delivered location tracking, job dispatching, alerts and robust reporting; breadcrumb trails exposed route inefficiencies so YCN could dispatch the closest driver and remove overlap, while speed reports and alerts improved driver safety and accountability. Using Actsoft’s system YCN quickly detected unauthorized vehicle use, provided faster breakdown assistance, and streamlined daily reporting—resulting in better on-time performance, stronger driver management, and higher customer satisfaction.

YCN Transportation, Inc.

Mike Camann

GPS/Routing Systems Administrator