Case Study: CRG Texas Environmental Services achieves a 20% efficiency increase and improved field accountability with Actsoft Encore

CRG Texas Environmental Services - Customer Case Study

CRG Texas Environmental Services, a Texas-based environmental consultation firm specializing in compliance, assessment, corrective action and regulatory reporting, faced major lapses in productivity because administrators lacked clarity and employee accountability. They couldn’t reliably track field staff locations or predict arrival/departure times, which hurt workflow efficiency and customer service. To address this, CRG turned to Actsoft and its Encore solution.

Actsoft implemented Encore’s GPS tracking and dispatch features—live map view with direction and speed, worker locations relative to job sites, and route-history “breadcrumb” trails—so managers could verify hours, improve transparency, and better bid contracts. The data even supported a court case; overall, Actsoft’s Encore helped CRG validate billing, tighten accountability and boost operational efficiency by 20%.

CRG Texas Environmental Services

Nubia Casler

Owner