Case Study: City of Grenada achieves improved efficiency and accountability with Actsoft Encore

City of Grenada - Customer Case Study

The City of Grenada, Mississippi, which oversees public maintenance, the fire department, street sweepers and garbage collection, needed a way to monitor employees across multiple field operations. Accountability and maximizing daily productivity were priorities, so the city turned to Actsoft and its Encore workflow management solution.

Actsoft’s Encore provides real-time visibility into worker activity, enabling tracking of employee whereabouts, driver behavior reports, and employee performance profiles. As a result, the City of Grenada has improved efficiency and accountability—identifying underperforming staff, detecting work outside city limits, and simplifying reporting so managers can correct poor behavior and enhance service delivery.

City of Grenada

Paul Tindall

IT Services Coordinator