Case Study: Cascade Water Services, Inc. achieves payroll savings and increased field accountability with Actsoft Encore

Cascade Water Services, Inc. - Customer Case Study

Cascade Water Services, Inc., a general contractor headquartered in Hicksville, NY with a nationwide field workforce, needed a reliable way to verify technicians were on-site and accurately reporting hours across a large service area to prevent payroll leakage and ensure correct customer billing. To address this, Cascade implemented Actsoft’s field-service solution, Encore, for GPS-enabled tracking and timecard verification.

Actsoft’s Encore provided GPS-precision location tracking and mapping so managers can confirm time-card entries, locate technicians when phones are unreachable, and compare billed work to actual time on site. The outcome was reduced payroll waste, more accurate timecards, improved technician productivity—especially at the Orange, CA location—and measurable cost savings and greater accountability for Cascade Water Services, Inc.

Cascade Water Services, Inc.

Mike Qualters

General Manager