Case Study: Large Fleet of Service Technicians and Installers achieves increased accountability, faster response times, and streamlined payroll with Actsoft TeamWherx

A security systems and communications company servicing multiple industries, such as healthcare, education, and agriculture

A security systems and communications company with a Large Fleet of Service Technicians and Installers that operated 24/7 faced poor field visibility and an inefficient payroll process. Office staff collected 150–200 paper timesheets each pay period, often with illegible or incomplete data, which hindered accountability and growth. The company selected Actsoft’s TeamWherx™ to address these challenges.

Actsoft deployed TeamWherx™ features—GPS Tracking, Breadcrumb Trails, Closest-To and Mobile Timekeeping—which immediately increased employee accountability and eliminated the paper payroll burden. The solution let managers visually identify and dispatch the closest technician for emergencies, reduced schedule overlap, improved customer response times, and cut fuel expenses, while streamlining payroll and boosting daily productivity.