Case Study: Demand-Based Towing Agency achieves 50% faster tow response times and improved accountability with Actsoft's TeamWherx™

A demand-based towing agency that manages the transportation, storage, and returns of vehicles reported for parking violations

Demand-Based Towing Agency, which manages the transportation, storage and returns of vehicles reported for parking violations, faced long wait times, low driver accountability and a huge amount of paperwork. The agency engaged Actsoft and deployed TeamWherx™ to find an affordable, non-hard‑mounted solution to eliminate manual orders, shorten response times and keep dispatch and tow‑truck operators seamlessly connected.

Actsoft implemented TeamWherx™ with API integration and GPS tracking to automate dispatches directly to drivers’ mobile devices, replace the manual rotation process and provide real‑time status updates. The result: average tow response time dropped to 11 minutes (more than a 50% reduction), improved on‑time validation and accountability, lower fuel costs through smarter assignments, and a significant reduction in paperwork.