Case Study: Kaléo improves rep confidence and competence with ACTO personalized learning

kaléo uses ACTO to personalize new hire training with 2 learning paths

kaléo, a pharmaceutical company, faced a challenge with its "one-size-fits-all" new hire training program. The existing approach did not assess knowledge retention or a sales rep's effectiveness at delivering messaging in the field, preventing the identification of competency gaps. To address this, kaléo partnered with vendor ACTO to implement a more personalized learning solution.

Using ACTO's Journeys capability, kaléo deployed baseline assessments to create personalized learning paths based on individual rep competence and confidence. This allowed reps to fast-track known material and receive targeted coaching, including recorded practice scenarios. The solution provided kaléo with deep insights into rep performance, enabling more effective collaboration between Training and Sales teams and allowing for data-driven refinements to the training curriculum itself.

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