Case Study: kaléo improves rep confidence and competence with ACTO

How Kaléo Improved Rep Confidence & Competence with Personalized Learning and Pull-Through

kaléo, a pharmaceutical company, faced a challenge with its one-size-fits-all new hire training program. This approach could not assess a sales rep's baseline knowledge, retention, or effectiveness, making it difficult to identify competency gaps or personalize the learning process. To address this, kaléo partnered with ACTO to implement its Journeys platform, aiming to create a more adaptive and customized training experience.

Using ACTO's solution, kaléo deployed baseline knowledge assessments and confidence surveys to create personalized learning journeys for each rep. This allowed reps to fast-track known material or receive targeted coaching, culminating in a recorded scenario to demonstrate message mastery. This new approach implemented by ACTO provided kaléo with deep insights into rep competence and confidence, enabling targeted interventions. The results included more capable and confident sales reps ready for the field, enhanced collaboration between training and sales teams, and a data-driven method to continuously refine their training materials without a complete program overhaul.

kaléo

Tanya Stamp

National Field Sales Trainer