Case Study: Preferred Rate Mortgage improves remote productivity and reduces costs with ActivTrak

Preferred Rate Mortgage cuts office costs and out-recruits the market by 32% with ActivTrak

Preferred Rate Mortgage, a nationwide mortgage banking institution, faced significant challenges in managing its remote workforce during a period of industry change. With rising interest rates compressing margins, leadership needed data to answer critical questions about reducing office costs, optimizing team performance, and building the best possible team without local hiring constraints. They turned to ActivTrak's workforce intelligence platform to gain visibility into remote work patterns and make strategic decisions.

By implementing ActivTrak, Preferred Rate Mortgage gained concrete data to set productivity baselines, identify technology barriers, and streamline workflows. The results were substantial: the company reduced office space costs, optimized technology spending by eliminating unused software subscriptions, and improved employee earnings by fixing a platform latency issue. ActivTrak provided the data-driven evidence needed for executive discussions, empowering the company to expand its talent pool nationally and out-recruit the market by 32% while maintaining staffing levels.

Preferred Rate Mortgage