Case Study: York International Agency improves productivity with ActivTrak

How York International Uses ActivTrak to Improve Productivity

York International Agency, LLC, a leading independent insurance broker in Harrison, New York, wanted a better way to measure and improve employee productivity as it tested a hybrid work model. The employee-owned company needed insight into how work was getting done while preserving its culture of trust, accountability, and transparency, especially as it began allowing more flexibility before and during the pandemic.

ActivTrak provided workforce analytics to help York International Agency track productivity, compare peer performance, and integrate insights into daily routines through Microsoft Teams and PowerBI. With ActivTrak, the company was able to quickly assess IT assets, move employees to remote work within two days during COVID-19, and use data to identify communication inefficiencies and opportunities to reduce wasted time. The results helped York International Agency strengthen productivity, inform annual reviews, and support future plans for more effective hybrid work and expanded hiring beyond Harrison.

York International Agency

Myles Block

Chief Administrative Officer