Case Study: Danish Refugee Council digitizes Rohingya case management with ActivityInfo

Danish Refugee Council digitizes 60 monthly cases with ActivityInfo

The Danish Refugee Council (DRC) in Bangladesh faced a significant challenge in managing its paper-based case management system for the Rohingya crisis response. With an average of 60 complex cases per month, the manual process hindered real-time data visibility and the ability to quickly adapt their protection programs. To address this, DRC selected ActivityInfo to digitize their system, seeking a cost-effective and sustainable solution that could be implemented rapidly without requiring in-house technical expertise.

By implementing ActivityInfo, the DRC reproduced its intricate case management processes using customized serial numbers, reference fields, and subforms to securely link data without revealing sensitive information. The solution enabled over 40 case workers to collaborate effectively, even using the platform offline in areas with poor internet connectivity. ActivityInfo provided a robust foundation for evidence-based programming, and the DRC plans to further leverage its reporting and API features in 2020 to create a comprehensive management platform.

Danish Refugee Council