Case Study: Sportball Laval achieves better parent communication and time savings with Activity Messenger

How Sportball Laval improved customer satisfaction with automated emails & SMS

Sportball Laval, a children's multisport franchise, needed to streamline and automate communications with the parents of its 5,000 annual participants. They sought a solution to handle mass emails, SMS reminders, and repetitive tasks to save admin time and improve customer support, leading them to choose Activity Messenger as their all-in-one communication toolkit.

By implementing Activity Messenger, Sportball automated confirmation emails, end-of-session reminders, and feedback surveys. This solution resulted in significant time savings, a dramatic reduction in parent questions, improved customer satisfaction, and increased registration rates for future sessions. Activity Messenger also allowed them to consolidate other software tools, saving money while providing a seamless, branded communication experience.

Sportball