Case Study: LJ Hooker improves client engagement and saves admin time with ActivePipe

LJ Hooker - Customer Case Study

LJ Hooker’s Victoria Park office in Perth needed a more efficient way to manage sales communications, support agent-client relationships, and save time on repetitive admin tasks. The team began using ActivePipe in late 2015 to help automate and improve the consistency of client communication across a 13-agent sales team.

With ActivePipe, LJ Hooker automated weekly updates and open-for-inspection reminders, while also using the dashboard to spot genuine buyer interest and follow up on appraisal opportunities. The results included 5 appraisal requests within a few months of the new platform launching, and 2 agents securing appraisals after noticing contact activity and making follow-up calls, all while improving professionalism and saving hours each week.

LJ Hooker

Lyn Hughston

Sales Administrator