Case Study: Hewlett-Packard achieves improved customer experience and faster issue resolution with ActivePDF Toolkit

Toolkit Enhances Customer Experience at Hewlett-Packard

Hewlett-Packard (HP), a global technology leader, moved to a web-based customer-support model and needed an automated way to produce PDF files from multiple input sources to power an online “consultant” that gathers diagnostic information and returns tailored resolution guidance to customers.

HP implemented ActivePDF’s DocGenius Toolkit to automatically compile support data into single PDF reports delivered by email; this enabled the consultant’s full functionality, sped follow-up and issue resolution, and improved overall customer satisfaction as the support team now reliably creates high-quality, automated PDFs to assist customers.

Hewlett-Packard

Merijane Lee

Manager of Online Support R&D