Case Study: YMCA of Kansas City improves member experience with ACTIVENet

YMCA Improves Member Experience with ACTIVE Net

The YMCA of Greater Kansas City, a community hub serving thousands, faced challenges in managing operations and providing customer service across its wide range of locations. To better serve its technologically-savvy membership, the YMCA turned to the vendor ACTIVE Net for a new program and registration management solution.

By implementing ACTIVE Net, the YMCA provided members with a feature-rich online experience, including 24/7 registration, mobile enrollment, and self-service account management. For the organization, ACTIVE Net reduced administrative effort, automated communications, and provided IT infrastructure relief. The vendor's solution successfully increased member engagement and allowed staff to focus on improving programs instead of managing errors.

YMCA of Kansas City

Troy Patterson

Senior Vice President of Technology