Case Study: San Francisco Conservatory of Music streamlines payment collection with ACTIVENet

San Francisco Conservatory of Music - Customer Case Study

The San Francisco Conservatory of Music faced a challenge with an antiquated system that was not user-friendly, online, or capable of automating processes. They needed a flexible solution from ACTIVENet to manage their two distinct Pre-College and Adult Extension divisions, which were plagued by a chaotic and time-consuming payment collection process.

ACTIVENet provided a customized solution that streamlined operations, including a shift to an upfront tuition model for the Pre-College program. The primary result was a drastic reduction in the time spent on payment collection, which was cut in half. Thanks to ACTIVENet, late or incomplete payments now affect fewer than 10% of students, and staff has gained real-time visibility into registrations, eliminating a previous $100,000 accounts receivable list.

San Francisco Conservatory of Music

Joan Gordon

Director of Pre-College and Adult Extensions