Case Study: Town of Saugeen Shores boosts online registrations and accessibility with ACTIVE Net

How the Town of Saugeen Shores in Ontario, Canada improved customer online accessibility, increased first day enrollment and grew revenue by switching to ACTIVE Net

The Town of Saugeen Shores faced challenges with its outdated Class software system, leading to long lines at leisure fairs and slow processing times for activity registrations. They sought a web-based upgrade to provide a more user-friendly tool for the community, decrease staff time, and increase overall productivity and revenue. They turned to the vendor ACTIVENet for its solution.

By implementing the ACTIVENet system, the town achieved a smooth transition with significant results. ACTIVENet provided greater accessibility, leading to a 30% increase in first-day enrollments and a massive 85% reduction in staff efforts at leisure fairs. The solution also enabled effective communication with the community, resulting in 67% of registrations being made online from home and a major increase in customer satisfaction.

Town of Saugeen Shores

Jessica Linthorne

Recreation Programs Supervisor