Case Study: Dimension Data achieves Statements of Work creation in minutes instead of days with ActiveDocs

Dimension Data reduces creation time for Statements of Work from days to minutes, integrating ActiveDocs, CRM and MS Project

Dimension Data, a global technology consultancy in the NTT Group, struggled with slow, error‑prone creation of complex, customer‑facing Statements of Work that required merging hundreds of pages of static content with client and MS Project data. To improve speed, accuracy and consistency they implemented ActiveDocs document automation (ActiveDocs Templates/Designer and ActiveDocs Document Composition) integrated with their CRM and MS Project.

ActiveDocs delivered a template‑driven solution and a browser‑based Document Wizard that enforces business rules, pulls data from CRM and MS Project, and lets consultants assemble documents via a guided Q&A. As a result, ActiveDocs cut SOW assembly from 2–10 days to a few minutes—improving turnaround by orders of magnitude, reducing manual errors and downstream risk, and freeing consultants’ days for higher‑value work while providing version control and repeatable, auditable document generation.

Dimension Data