Case Study: Delta Dental of Arkansas customizes proposals in minutes with ActiveDocs

Delta Dental of Arkansas cuts document changes from hours to 30 seconds with ActiveDocs

Delta Dental of Arkansas, the state's largest dental care provider, faced a significant challenge with its rigid document generation system. Their previous process for creating customized proposals and policy documents was inflexible, requiring high-cost programmer intervention for even minor text or formatting changes. This lack of agility prompted them to seek a better solution, which they found with the vendor ActiveDocs and its document automation and template management software.

The solution implemented by ActiveDocs involved creating a centralized template repository that integrated seamlessly with Delta Dental's web portal. This allowed non-technical staff to generate customized documents in minutes. The results were dramatic; changes that once took an hour were reduced to 30 seconds, and tasks that required four-to-eight hours were completed in minutes. ActiveDocs enabled Delta Dental to eliminate programmer involvement, drastically reduce document length, and achieve much greater formatting flexibility.

Delta Dental of Arkansas