Case Study: Cigna Life Insurance New Zealand achieves faster e-fulfilment and accurate, brand-consistent document generation with ActiveDocs

Cigna supports internal underwriting and external e-fulfilment with ActiveDocs

Cigna Life Insurance New Zealand Ltd, which serves over 350,000 clients through direct and reseller channels, needed to generate a high volume of consistent, brand‑compliant insurance documents that integrate with existing systems and support e‑fulfilment. To meet this challenge Cigna selected ActiveDocs, deploying it in Automated Mode and using components such as ActiveDocs Designer and the Content Manager to simplify template design and document creation.

ActiveDocs was integrated with Cigna’s public‑facing and back‑office applications to automatically produce personalized policy wording, notification emails and document packages, while Cigna business users manage templates and rules without IT help. The solution generates documents accurately within seconds, cuts errors and rework, enables e‑fulfilment so products can be sold faster, and lets designers make changes in minutes rather than days—driving productivity gains and prompting wider interest in ActiveDocs across the business.

Cigna