Case Study: Cigna modernizes document generation with ActiveDocs

Cigna replaces 6 legacy document systems and migrates thousands of templates with ActiveDocs

Cigna Worldwide Life Insurance Company faced the challenge of modernizing its document production processes, which relied on six disparate and outdated legacy systems. These systems required specialized third-party vendors for maintenance and could not efficiently support the company's growth. To consolidate and refresh its document generation, Cigna partnered with vendor ActiveDocs to implement its document automation software.

ActiveDocs provided a solution that replaced all six legacy systems with a single, modern platform. The ActiveDocs software, deployed in Automated Mode, integrated with Cigna's core systems to generate documents in both batch and real-time. This eliminated dependency on third parties for template changes, simplified maintenance, reduced costs, and freed Cigna from print vendor lock-in. The result was a streamlined process where business users could now make template modifications themselves within minutes.

Cigna