Case Study: Cigna achieves consolidation of six legacy document-generation systems and migration of thousands of templates with ActiveDocs

Cigna replaces 6 legacy document generation systems with ActiveDocs Opus, migrating thousands of templates

Cigna (CIGNA Worldwide Life Insurance Company Ltd) in Hong Kong needed to modernize its document production and printing processes, replacing six disparate legacy document generation systems that depended on multiple third-party vendors and varied print technologies. To address this, Cigna selected ActiveDocs and deployed it in Automated Mode to consolidate and standardize document generation across its core insurance systems.

ActiveDocs replaced all six legacy systems and upgraded thousands of legacy templates to Word-based ActiveDocs templates, enabling business users to modify templates in minutes rather than relying on IT or external vendors for changes that previously took weeks. The ActiveDocs solution supports both batch and real-time production, simplified maintenance, reduced costs and vendor lock-in, and delivered measurable impact: six systems consolidated, thousands of templates migrated, and dramatically faster template turnaround.

Cigna