Case Study: Leading Canadian Cable TV & Network Provider achieves compliant, high‑volume contract and customer communication automation with ActiveDocs

ActiveDocs Opus deployed in the cloud to generate tens of thousands of compliant communications and contracts

Leading Cable TV and Network Providing Company, one of Canada’s largest providers serving over 3 million customers, faced the challenge of automating high-volume, compliance‑sensitive customer communications and onboarding contracts to meet evolving CRTC regulations. After its in‑house solution struggled with growing volume and the 2017 regulatory changes, the business selected ActiveDocs document automation software, deploying it in the cloud in Automated Mode to modernize contract and communication generation.

ActiveDocs was integrated with the company’s CRM and data sources in an Active‑Active AWS deployment and uses Microsoft Word templates so business users—not IT—manage content and rules. In Automated Mode ActiveDocs batch‑ and event‑driven generation produces tens of thousands of compliant communications and contracts (often in batches over 10,000), supports on‑demand customer correspondence, provides high availability and reporting, and significantly improved reliability, compliance and speed of delivery.