Case Study: Liberty Mutual Insurance achieves rapid mid-market entry and automated quote-to-claim document generation with ActiveDocs

ActiveDocs enables Liberty Mutual to rapidly enter new markets, generating insurance documents quote-to-claim

Liberty Mutual Insurance created a new subsidiary, Liberty Mutual Benefits (LMB), to capture the underserved mid‑market (companies with 50–500 employees) and needed to bring a full set of Life, Disability and Accident & Health products to market rapidly while producing highly complex policy documents (often 100+ pages). To meet that challenge, LMB selected ActiveDocs as the document generation engine to integrate with its new EIS core insurance system.

ActiveDocs was implemented as a fully integrated, one‑click document automation solution (using Automated Document Production, Designer and Rules Engine) so templates are generated, branded, compliant and filed automatically and can be maintained by business users without IT. The ActiveDocs deployment eliminated much manual error, dramatically reduced RFP response times, improved sales and broker productivity, and enabled Liberty Mutual to configure new products and bring them to market within six months.

Liberty Mutual Insurance